Q&A

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  • About meals
  • About stay
  • About free-shuttle-bus and access
  • About rooms
  • About payment
  • About parking lot
  • About Internet
  • About private Onsen
  • About leisure and circumference sightseeing

About meals

What kind of foods do we have?

It depends on the stay package. Please click the link to see the dining page.
You will see photos and get some information of foods.

What time does dinner and breakfast start?

【Open Hours】 Breakfast 7:00 – 9:00
Dinner 17:30 – 21:00 ※ May vary upon circumstance.
Last admission 20:00
Last order 20:30

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About stay

I want to know the check-in and check-out times.

Check -in time 14:30 / Check-out time 10:00

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About free-shuttle-bus and access

How can I make a reservation for your free-shuttle-bus?

Please contact the hotel directly when you need shuttle bus seats.
TEL : +81-143-84-2255 Reception Hours: 9:00 ~ 20:00
e-mail :Click here(Booking Application Form for Shuttle bus service)
※As seats are limited, reservations can only be made for groups of 7 people or less.

I want to know the designated meeting place and departure time of free-shuttle bus.

Please click the link to see the access page.

Do you provide pick-up service from JR Noboribetsu Station?

Please take a public bus or a taxi. It takes about 25 minutes.

Is your free-shuttle-bus running between Sekisuitei and the other hotels?

We are sorry, there is no free-shuttle-bus service between them.

Where is the nearest station or the nearest bus stop? (Where should we get off?)

Please click the link to see the access page.
Access by JR Train
Access by Highway Express Bus Service

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About rooms

Can we have a non-smoking room?

We are sorry, we are not able to promise it definitely.
However, we try to arrange to meet your requests as much as possible.
Please choose “non-smoking room” on the option page on the reservation page.
As there are cases when some rooms becomes unavailable, please email us just after you have booked the room with your request once more.
If a non-smoking room is unavailable, we remove the smell of smoke in the guest’s room to the fullest extent.

What kind of rooms do we have?

It depends on the stay package.
Please click this link to get some information about what kind of rooms we have. It will be shown on the room page.

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About payment

When should we pay for the room payment?

You have to pay by your credit card when you will make a reservation through our English website.

Can we pay for the shopping payment by a credit card?

Yes, you can. However, some credit cards are not accepted.
Please refer to the following list of credit cards.
the following list of credit cards

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About parking lot

Is there a parking lot?

Yes, there is.

Is it free?

Yes, it is free of charge.

Do we need to reserve for parking space?

No, you don’t.

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About Internet

Is it available for Wi-Fi (wireless LAN) in Sekisuitei?

It is available in the lobby and rooms. (throughout the hotel)

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About private Onsen

How can I reserve a private Onsen?

Please email or phone us to book it after you booked the room first.

I want to know the price for a private hot spring.

It costs 3,240JPY for 50 minutes.

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About leisure and circumference sightseeing

Is there any sightseeing or activities spots nearby?

Please click this link to see the Noboribetsu Tourism Association Official Site.

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